As a young company, we’re constantly working on ways to improve our products to ensure you have the best possible home security experience. The best way to do that is to listen, and after several of you gave us feedback saying that motion detection wasn’t sensitive enough, we decided to do something about it. Through a collaboration with a Swiss company, we developed a completely new and improved lens.
How was it improved?
The top of the device consists of a thin, hard piece of plastic which also acts as the button. When someone moves in front of the device, heat radiation passes through the lens to a sensor that sits just beneath. The more radiation that passes through the higher the reading. The new lens significantly increases the amount of light that is able to travel through to the sensor, making the sensor much more sensitive, responsive and capable of monitoring a larger area of your home.
How do I get one?
We want to make sure that your Point is doing the best job of keeping your home safe, so as an existing Point user, we want you to enjoy this upgrade for free*. Once you have received your new lens, it should take less than a minute to replace. You can simply pop the old lens off using a credit card and clip in the new lens.